Call Center Manager   Can you have stability and high growth? Can you enjoy being in a small business environment, while also benefiting from being backed by an extensive network of companies and professionals with decades of success? Can you be in a recession resistant, truly essential business and use your marketing savvy to help transform a company?   Yes, you can.   Job Summary   You will run point on strategic call center initiatives that will move the needle for a trusted brand by bringing experience, passion and some serious analytical chops to identify, unpack and recommend solutions to customer service opportunities.  You will analyze trends and data and implement new ideas for call flows, overflow strategies, etc. to best support your customers.   You will be responsible for coaching and managing a team of customer service representatives to deliver important call center performance metrics like average speed to answer, Service Levels, Abandon rates, etc.  You will develop and implement new processes that will improve the customer experience through productivity, staffing, and high-quality interactions.  You will hire talented employees who can act as the voice of the company.   In addition to typical call center metrics, you will also be responsible for revenue generating activities to improve the business by driving performance of customer service representatives in appointment booking, overcoming objections, and growth through new membership plans.  Additionally, you will manage the dispatching team that operates as the brains of the operations matching customers with technicians.   That is a lot! So, to do all of this, you have the balance of strategic thinking, project management and analytical abilities to drive multi-faceted initiatives, as well as a people first mindset in driving improvement and top performance. You enjoy being able to critically evaluate information gathered from multiple sources and develop your customer service representatives into the best team they can be.  Interested?  This role will be filled soon, so read on and if you qualify and have passion to excel – let us know!   Responsibilities: - Manage all day-to-day activities and functions of the call center and dispatch team - Foster an environment of continuous learning and improvement through daily/weekly/monthly training and coaching activities for both CSRs and dispatchers - Drive performance to achieve assigned call center as well as sales goals / KPIs - Review and analyze CSR and team performance with a continuous improvement mindset - Develop, recommend, and implement new ideas and processes that support company goals - Identify staffing needs and recruit/hire on onboard CSRs that support the company’s goals - Resolve and deescalate customer concerns that are beyond what a CSR can handle   Qualifications: - Job location: Commerce City, Colorado (100% in-person) - Bachelor’s degree and 5 years of call center experience, or an equivalent combination of education and experience - 3 years of call center leadership experience required - Sales leadership experience preferred - Strong understanding of call center operations and KPIs - Highly effective analytical, project management, prioritization, multi-tasking, and time management skills to meet deadlines - High attention to detail and quality standards - Excellent communication skills both verbal and written - Ability to teach, coach, mentor, and develop others. - A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills - Experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) - Experience with call center technologies (Telephony, Workforce Management, Quality Assurance) with Five9 and Verint preferred Who WE Are: At Absolute we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!     Rewards You’ll enjoy a full suite of benefits including Medical, Dental, Life, Vision and other insurance, an excellent match on 401k up to 4%, and the opportunity to make a difference.  The right candidate will be offered a competitive compensation package including bonus, based on performance and will be based in Commerce City.

Looking to TRADE up to a better opportunity? Absolute Electrical, Plumbing, Heating & Air has an exciting opportunity for a Customer Service Representative.   This position pays $24-26 per hour depending on experience with performance opportunity.  We are looking for the following schedules: - Monday - Friday / 7:00 am - 3:00 pm - Monday - Friday / 12:00 pm - 8:00 pm   Why join THIS team?  - Medical, Prescription, Dental, Vision  - Disability & Term Life Insurance  - Matching 401k benefits  - On-going training & development, & growth opportunities  - Paid Holidays  - Paid Time Off (PTO)    What you will do:  - Take inbound calls from new and existing customers AND make them a lifelong customer of Absolute  - Outbound call membership holding customers for maintenance visits - Communicate all promotions, sales and cross selling opportunities to customers  - Data entry of s -  ensitive information  - General inbound customer service     What you bring:  - Previous customer service experience, and inbound call taking - Service Titan experience preferred but not required - Strong attention to details and ability to multitask  - Conscientious, team player  - Honesty integrity, quality craftsmanship and a good attitude      Who WE Are:       We are a locally operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.       We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!        If this sounds like something you would like to join for a long-term career move, apply today!      We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Looking to TRADE UP to a better opportunity? If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team at Absolute Electrical, Plumbing, Heating & Air! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.   Why join THIS team: - Medical, Dental and Vision Insurance for Employees - Year-round vacation opportunities - 401 (k) with company match up to 4% - Basic and Optional life insurance - Paid time off &Holidays - Paid training - Company supplied tablets What YOU will do: - Deliver a great client experience by educated them on way we can improve the health, safety and comfort of their home environment - Answer any customer questions and inform them of any pertinent information about their equipment. - Communicate daily with the sales coordinator, and/or sales manager. - Document every call/job in an organized and detailed manner. - Office time required for trainings, meetings, and required follow up/prospecting. What YOU will bring: - Prior industry experience is HIGHLY PREFERRED - Valid driver’s license - Clean driving record - In-Home Selling experience  - Top performer for your team    Who We Are:  At Absolute Electrical, Plumbing, Heating & Air we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   Apply Today!  We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.  

Looking to TRADE UP to a better opportunity?   If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team at Absolute! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.   Why Join THIS Team: - Company truck, gas card, phone, tablet and uniform - Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits - On-going training & development, growth opportunities - Paid Holiday - Paid Vacation - Paid training What YOU will do: - Diagnose, service, and repair refrigeration and air conditioning equipment - Demonstrate efficient and effective problem-solving skills - Maintain strong customer service - Attend periodic manufacturer training classes - Participate in safety training and adhere to all safety policies and procedures - Ability to handle physical workload of at least 50 LBS What YOU will bring: - 2-5 Years HVAC service experience preferred - HVAC degree or equivalent field experience with certification from a technical/trade school - Valid drivers’ license - Ability to handle heavy equipment - Ability to work outdoors Who WE Are: At Absolute we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck! If this sounds like something you would like to join for a long-term career move, apply today!    

Ready to Trade Doubt for Direction in Your HVAC Career? Join Absolute's Top Tier Team!     If you're a residential Air Duct Cleaner seeking a career-focused opportunity with uncapped earnings and the stability of a trusted local brand, look no further than Absolute! Join our dedicated team and benefit from a range of perks, including:    - Competitive Earnings: houly base with uncapped performance compensation!    - Comprehensive Benefits: Company truck, gas card, phone, tablet, uniform, medical, dental, vision, group life, HSA, matching 401k, and more  - Professional Development: Ongoing training, growth opportunities, and paid training  - Work-Life Balance: Paid holidays and vacations    What You'll Do:  - Conducting thorough inspections of air duct systems to assess their condition and identify potential issues.  - Removing dust, debris, and contaminants from air ducts using specialized tools and equipment, such as vacuums, brushes, and blowers.  -  Ensure compliance with appliance standards and with Occupational Health and Safety Act  - Track repairs and work completed in trade software, Service Titan  - Engage with customer/client to inform them of issue, solution and outcome; recommend products and services for optimal system performance    What You'll Bring:  - Air duct cleaning/HVAC experience preferred but not required  - An outstanding work ethic with excellent customer service and communication skills  - Valid driver's license with satisfactory driving record  - Professionalism, you take pride in your work and your appearance  - Ability to handle heavy equipment and work outdoors.  - Willing to submit to and pass pre-employment background check and drug test    Who We Are:  At Absolute Electrical, Plumbing, Heating & Air we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   Apply Today!  We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.       

Ready to Trade Doubt for Direction in Your HVAC Career? Join Gene Johnson's Top Tier Team!   If you're seeking a career-focused opportunity with uncapped earnings and the stability of a trusted local brand, look no further than Gene Johnson. Join our dedicated team and benefit from a range of perks, including: - Competitive Earnings: Average take-home of $70K-$130K+ annually! - Comprehensive Benefits: Company truck, gas card, phone, tablet, uniform, medical, dental, vision, group life, HSA, matching 401k, and more - Professional Development: Ongoing training, growth opportunities, and paid training - Work-Life Balance: Paid holidays and vacations What You'll Do: - Diagnose, service, and repair refrigeration and air conditioning equipment - Demonstrate efficient problem-solving skills - Maintain excellent customer service - Attend manufacturer training and safety classes - Handle physical workloads of at least 50 LBS What You'll Bring: - 3-5 years of HVAC service experience preferred - HVAC degree or equivalent field experience with certification from a technical/trade school - Valid driver's license - Ability to handle heavy equipment and work outdoors Who We Are: At Gene Johnson, we blend a small business feel with the benefits of a large and stable organization. Our hard-working teams contribute to the company's success and are rewarded with ongoing training, full benefits, a 401k match, and no salary cap—your effort determines your paycheck!   Apply Today! We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

| Stability | Competitive Weekly Pay + Benefits | Growth Opportunities + Training |    Absolute Electrical Plumbing Heating & Air is expanding the team! Come join a group of top tier electricians and grow your career path.   . Why join THIS team:  - Medical, Prescription, Dental, Vision - Disability & Term Life Insurance - Matching 401k benefits - On-going training & development, & growth opportunities - Paid Holidays - Paid Time Off (PTO) - Company truck, gas card, phone, tablet and uniform  If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.    What YOU will do:  - Assist licensed electricians in the installation, repair, and maintenance of electrical systems - Perform basic electrical tasks such as wiring, conduit bending, and troubleshooting under supervision - Ensure compliance with electrical codes, safety regulations, and industry standards - Collaborate with team members to complete projects efficiently and on schedule What you will bring:  - Some electrical experience preferred - Apprentice license preferred but not required - Manual labor experience - Valid driver's license and insurable driving record (company vehicle provided during working hours) - Desire to learn and grow into a career/obtain electrical license - Strong time management skills and attention to detail - Strong knowledge of safety compliance - Ability to work independently or in a team environment - Able to handle physical workload Who WE Are:   At Absolute we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!  

| Stability | Competitive Weekly Pay + Benefits | Growth Opportunities + Training |    Absolute Electrical Plumbing Heating & Air is expanding the team! Come join a group of top tier electricians and grow your career path.   . Why join THIS team:  - Medical, Prescription, Dental, Vision - Disability & Term Life Insurance - Matching 401k benefits - On-going training & development, & growth opportunities - Paid Holidays - Paid Time Off (PTO) - Company truck, gas card, phone, tablet and uniform  If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.    What YOU will do:  - Residential electrical service, maintenance and inspections - Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools. - Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes. - Whole house rewire What you will bring:  - Progressive electrical experience - Journeyman, Master or residential license required - Experience in residential repair and install  - Valid driver's license and insurable driving record (company vehicle provided during working hours) - Excellent written and verbal communication skills - Strong time management skills and attention to detail - Strong knowledge of safety compliance - Ability to work independently or in a team environment - Able to handle physical workload Who WE Are:   At Absolute we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!